Oh and to top it off Raymour and Flanigan has the same bedroom set for $2,700!!!!! The finish is weathered taupe with a grey was coat on quartered white oak veneers and hardwood solids. We've been trying to get the correct chair ever since! Six weeks later I followed up and was told my order was not in yet but still on track. We do a tremendous amount of business with the manufacturer of this mattress, and am not quite sure why you received that answer from them. BBB remains operational and focused on serving our business community. 3/12/2019Hello Ashley. We are honestly ready to just return the whole set just to not have to deal with this company again!They should be ashamed of this service and their lies! Yup! (ONLY USED IT THREE TIMES)..promised two night stands as courtesy for their mess...never got them...its been THREE months they haven't sent anybody to fix the fire place....TOO MANY COMPLAINTS TO LIST!!!!! Should you have any further questions, please call Customer Service.Thank you, Gallery Furniture. I am assured it's on its way. He said yes, it could be 6 weeks max, but most likely only 4 weeks. It is also not even comparable to what I ordered (sectional)  When they said loaner I made the mistake and thought they would send me something similar in size at least to what I was buying....nope! Rochester NY, 14623. After voicing my displeasure with the service being provided, I was told by another person that the sofa will be delivered in 3 more weeks. I ordered a couch on June 11 as of right now they have no information on when it will arrive. Sat. I recommend to stay as far away as you can from these bunch of scammers. Is your dresser over a year old? We apologize for the extra wait time. All; Benches Chairs In Stock Lounge Chairs Low Tables Outdoor Sofas Stools Storage Tables & Desks The TMBO Lounge Chair. NOPE! New products: Quick View. Is your dresser over a year old? Lighting Collection. The company does not offer you refunds, they say well it's ordered and being made for you but then the next sentence they explain how the factory doesn't have the supplies to start making the product. If they had been honest i would've understood but they fed me nonsense lies that I caught them in. and NO ONE HELPS!!!!! Expecting a call from them with a resolution I received a letter from the bank stating a bunch of false information!!!!!!! We do a tremendous amount of business with the manufacturer of this mattress, and am not quite sure why you received that answer from them. I call to speak to Tracy peroically for an update every few days. We strive to maintain a high level of customer service. The customer service is garbage. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. No pressure. I have been back and forth to the store over half a dozen times and they scatter like roaches now that they know who I am. The salesman refusede to talk to me and they other people I spoke to were rude. Chest - 42W X 19D X 60H. About the Business. Today we finally schedule have the "bed" but we don't because they deprived the wrong product. The next day I received a phone call that my order miraculously came in... which was not supposed to be in for another 4 weeks. Unfortunately, sometimes mistakes happen. I explain the entire situation and all I hear is. DUH! ", three separate staff members there told us. BBB remains operational and focused on serving our business community. Some of the sources of information BBB relies on are temporarily unavailable. Dresser & Mirror - 67W X 19D X 40H. 10:00 AM - 9:00 PM. They also would not provide any accommodations for the new loveseat even after waiting 9 months for our initial order.. Sun. The Hector Table. We’ll guide you through the process. My mother and I couldn't believe the treatment we were given. 11/5/2020Hello Patty,we are sorry to hear about your trouble with our delivery time for your sectional. Our records indicate that the correct mattress was re-ordered and delivered to you. from 2,820.00. COVID 19 starting shutting businesses down the last week in March and I was not notified that my order was affected by the pandemic until I CALLED at the end of April which I was told that my deposit was un refundable... I would never shop with them again. Features Sunbrella fabrics on the upholstered pieces throughout the group. IT TOOK 12 WEEKS. Contacted the warranty department so lets see how that goes! She tells us, "oh your couch actually arrived just today" - WOW what a coincidence!! Never got a courtesy call that she received the email. BBB reports on known marketplace practices. It's coming. Horrible customer service!! We agree that it should have come in quicker, and made several phone calls to have them express ship it. Very arrogant people who seem to feel you are a burden as to a customer. I guess lesson learned. The manufacturer sent the wrong piece. They had paid quite a bit for and were only offered a store credit. from 1,050.00. Shop - Gallery Furniture. Our large selection of brands and styles set us apart from other furniture stores on Long Island. Then it goes to hell. Your IP: 165.227.104.122 to fit both your personal style and your budget. Horrible is an understatement. Gallery Furniture serves the surrounding areas of Medford, NY. The customer service department would be happy to take care of this situation for you. After considering their options they decided to go with a quality genuine leather couch elsewhere. Office tells me the warehouse received a damaged bed and what they attempted to deliver and have me sign for was of far less quality than I have purchased. Copyright York Furniture Gallery. Dining Furniture. Get directions. After reviewing your order, we see that you were originally delivered the incorrect mattress. Sometimes we are at the mercy of the manufacturer and this happened to be one of those times. Never received a call back any of those times.My mother and I finally were able to go to the store in person, we told them we wanted to speak to Riley (as we were told previously that was the manager). Read more. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. good reviews! If you are in fact having an issue with Guardian, please call the store and we will try to help you with that.

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